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Returns & Refunds

If you changed your mind on the product you purchased, we offer a full refund on purchased products on the condition that:

  • The goods are returned within 10 business days from the date the goods were dispatched to you
  • The items are in their original condition as purchased, with all labels attached, with no dirt marks on the bottles or jars
  • The goods must not have been opened or used

We reserve the right to refuse returned & refund items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.

To start a return, you can contact us at info@labnation.com.au

Customers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will not receive an exchange, credit or refund, except as required under NSW Consumer Law, or at our discretion.

We accept no responsibility for returns that are sent by non traceable postage methods or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method.

PLEASE NOTE: no exchanges or returns are offered for opened or used products.